Privacy policy

Privacy Policy (MamaNoury®)

Effective Date: December 2025

At MamaNoury®, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or use any of our services, including returns and warranty claims.

1. Personal Information We Collect

We may collect the following information from you:

  • Contact details: Name, shipping address, billing address, phone number, email address

  • Financial information: Payment details, transaction history, and other payment-related information

  • Account information: Username, password, preferences, and settings

  • Transaction information: Items viewed, added to cart, purchased, returned, exchanged, or canceled

  • Communications: Any messages or inquiries you send to our support team

  • Device & usage information: IP address, browser type, device identifiers, and interactions with our website

2. How We Collect Information

We may collect personal information through:

  • Directly from you: When you create an account, make a purchase, submit a return, or contact us

  • Automatically: Through website cookies, tracking, and analytics tools

  • From service providers: Including shipping carriers, payment processors, and analytics platforms

  • From partners or third parties: When you interact with our promotions or partner websites

3. How We Use Your Information

We use your information to:

  • Provide, process, and fulfill orders, including returns and warranty claims

  • Improve your shopping experience by remembering preferences and recommending products

  • Communicate with you about your account, orders, or promotions

  • Detect and prevent fraud or other illegal activity

  • Comply with legal obligations

4. Sharing Your Information

We may share your information with:

  • Service providers: Shopify, payment processors, shipping carriers, and cloud storage providers

  • Business partners: For marketing or promotions (in accordance with privacy laws)

  • Affiliates or corporate group companies

  • Legal authorities: If required by law or legal process

We never sell your personal information.

5. Security of Your Information

We take the security of your personal data seriously, including information provided for orders, returns, and warranty claims. While no system can be 100% secure, we use industry-standard measures to protect your information from unauthorized access, disclosure, or alteration.

6. Your Rights

Depending on your location, you may have rights to:

  • Access or correct your personal information

  • Request deletion of your personal information

  • Opt out of targeted marketing or sales of data

  • Receive a copy of your information in a portable format

To exercise your rights, contact support@mamanoury.com.

7. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

8. International Transfers

If your personal data is transferred outside your country of residence, we use recognized transfer mechanisms to ensure your information remains protected.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect new practices, legal requirements, or website updates. The “Last Updated” date will indicate the most recent version.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to us at:
support@mamanoury.com